Whoever uses the system
Reception, doctors or administration enter the request with a screenshot and an example, and follow its status without having to ask.
Improvements to your system
Your system keeps growing with the features your team asks for
You ask for what’s missing, we prioritize it together, and each improvement arrives with its delivery, its testing and its documentation. We work on kaptativa systems and on other vendors’ systems, if they can be worked on.
- Requests and priorities on a single board
- Every improvement tested before it goes live
- Fixed quote or a monthly bank of hours
No-cost system review · Hours reported per improvement
Improvements with a beginning and an end
Each improvement has its estimate, its testing and its manual.
It’s not a bottomless pit of hours: each request is estimated before we start, tested with your team in a separate environment and delivered with documentation of what changed. That way you know what was done, how long it took and how to use it.
One place to ask
Your team enters requests on a board, with screenshots and examples. Nothing gets lost in a chat.
Clear priorities
You order requests by what helps the business most and know what comes next.
Estimate before we start
Each improvement has its hours or price estimated. If something changes along the way, we tell you before continuing.
Tested before you use it
The improvement is tested in a separate environment with someone on your team and only then goes live.
Documented
Each delivery comes with a short manual on what changed and how to use it, so nobody depends on memory.
Hours in plain view
You see how many hours each improvement took and how many you have left in the month, with no surprises on the invoice.
From asking over chat to an improvements board
What changes when improvements have an order, an owner and a delivery.
TodayWithout a system
From the first monthWith kaptativa
RequestsLoose messages nobody writes down
RequestsA board with every request, its screenshot and its status
PrioritiesWhoever insists the most gets served
PrioritiesOrdered by what helps the business most
CostHour invoices with no detail
CostHours reported for each improvement
TestingThe change is discovered in the middle of customer service
TestingTested separately and goes live when you approve it
DocumentationOnly the person who built it knows
DocumentationEvery change with its manual
ContinuityIf the programmer leaves, nobody understands the system
ContinuityA team that knows it and keeps it documented
A fixed quote, built for your project
There's no list price: each project is quoted based on what you need. Discovery is free and the quote arrives in writing, with the scope, price and date of each stage, before we start.
- 1
You tell us what you need
A 30-minute call or a message with your idea.
- 2
Free discovery
We look at how you work today and what it needs to solve.
- 3
Written proposal
Scope, stages, timelines and a fixed price for each one.
- 4
You approve and we start
You pay per stage and use each delivery from day one.
Free, no commitment
Tell us about your project
Pick what's closest to what you're looking for and we'll get back to you within one business day.
Request a quote Or book a 30-minute callWhat sets the price
- Size of the improvement
- State of the current code
- Access to the server and the data
- Testing needed
- Urgency
- One-off request or bank of hours
Ways to work together
- Fixed-scope projectA defined scope, with a fixed price and date.
- In stagesDeliveries approved and paid for one at a time.
- Dedicated teamMonthly hours to move forward on your priorities.
From request to improvement in use
A short, orderly cycle so your system gets better every month without slowing down the work.
Your team asks for what it needs. You decide what goes first.
Whoever decides
You see all the requests with their estimates, order them by priority and approve what goes into the month. Hours update with each delivery.
Even if we didn’t build it
We also work on systems from other vendors
If another team built your system, we review it first. If the code is available, the data can be exported and the server is accessible, we add improvements just like on one of our own. If it can’t be done, we tell you and show you the alternatives, as happened with Nivel Administraciones’ building-fees system.
- Review of the code, the data and the server
- Report on what can and can’t be done
- Clear alternatives when it doesn’t make sense to extend it
Hour bank
Hours every month so your system doesn’t stand still
With a monthly bank you get a team that already knows your system. Each month you set the priorities, receive deliveries every one or two weeks and get a report with the hours for each improvement.
- Priorities meeting at the start of the month
- Deliveries every one or two weeks
- Hours report per improvement
AI in every improvement
Clearer requests and manuals that answer back
When your team requests an improvement, the assistant organizes it with simple questions so it arrives complete. And after each delivery it answers usage questions using the updated manual.
- Turns a voice note or a message into a clear request
- Answers how to use each new improvement
- Adds the questions that keep coming up to the manual
What you can add to your system
Services you turn on in your system when you need them, without switching platforms.
AI assistant
A WhatsApp agent that answers using the real information in your system, added as one more improvement.
On the Operate level it also checks real orders and appointments.E-invoicing
If your system doesn’t issue invoices yet, we connect it to ARCA (Argentina’s tax agency).
Type A, B and C invoices, credit notes and delivery to the customer.Email on your domain
Mailboxes on your domain for each department, managed by us.
Setup, migration and support included. Packs based on team size.Works with the tools you already have
The ones you already use every day, connected to your system from day one.
WhatsApp
Gmail
Google Calendar
Google Sheets
Google Drive
Mercado Pago
n8n
OpenAI- ARCA
- Your system’s API
From the first conversation to your system up and running
Three steps, with a fixed proposal before we start.
- 1
We review your system
We look at the code, the data and the server, and tell you what can be improved and what can’t.
- 2
We build the list and prioritize it
We load your team’s requests, estimate them and you choose where to start.
- 3
We start delivering
Each improvement goes through testing and arrives with its manual. You see the hours used at all times.
Other custom options
FAQ
What people ask us before getting started
Have another question? Write to us and we'll answer for your case.
Ask your questionDo you work on systems you didn’t build?
Yes, if it’s possible: we need access to the code, the database and the server. First we do a no-cost review and tell you what can be done, what risks we see and whether it makes sense to improve or rebuild some part.
How long does an improvement take?
Small ones, like a new field or a report, are usually done in a few days. Bigger ones are split into parts delivered every one or two weeks. We always give you the date before we start.
What if I change the priority midway through the month?
You can. The improvement in progress is finished or paused at a safe point and we continue with the new priority. Hours already used are reported, so you know how many are left in the month.
Who owns the code of the improvements?
The data is always your company’s. The code for each improvement goes in your system’s repository and is documented, so any team can keep working on it. If your system runs on the kaptativa platform, the terms of use of the base are spelled out in the quote.
What if an improvement breaks something?
To prevent that, it’s tested in a separate environment before going live. If an error caused by the improvement still turns up, we fix it as a priority and it’s noted in the month’s report.
How do payments work?
One-off improvements are paid partly when the quote is approved and the rest on delivery. Hour banks are paid monthly. Amounts are in US dollars and can be paid in pesos.
Do the hours include maintenance and third-party costs?
No. The hours are for improvements. Monitoring, backups and updates come with the maintenance plan, which is added separately if you don’t have it. Third-party costs, such as the WhatsApp conversations Meta charges for or your server, are also separate.
Your system, a little better every month.
We review your system at no cost and tell you what can be added, in what order and what it costs.
No-cost review, no commitmentThe brands, products, people and photos shown on the screens are fictional and are for illustration only.