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System for repair services

Your repair service with every device tracked from check-in to pickup

Each device comes in with its work order, number and QR. The customer tracks the status from their phone, approves the quote with one tap and gets a notice when they can pick it up.

  • Work orders with number, photos and a tracking QR
  • Quotes approved over WhatsApp
  • Home visits scheduled by technician
Get started Request a demo
Monthly plan in US dollars · Your customers and your history stay yours
Fewer “is it ready yet?” calls

The customer knows where their device is without having to call you.

Every status change reaches them on WhatsApp and they can see it on their order link. You stop answering the phone to give updates and your team works with the order in front of them.

  • One order per device

    Number, the issue as described by the customer, accessories left behind and photos of its condition on arrival. Nothing stays on a scrap of paper.

  • QR on the label

    Each order prints its label. Your team scans the QR and opens the record; the customer scans it and sees the status.

  • Statuses that notify automatically

    Received, under diagnosis, waiting for part, ready: the customer hears about every change on WhatsApp.

  • Quote with approval

    The customer sees the details and approves or rejects it from their phone. The answer is saved in the order.

  • Parts with stock

    Each part used is deducted from stock and saved in the order, with its cost and supplier.

  • Warranty at a glance

    The delivery date and warranty days are saved in the order. If the device comes back, you know what was done and when.

Before and after

From the counter notebook to the tracked work order

What is handled today with paper and phone calls, organized in one system.

TodayWithout a system
From the first monthWith kaptativa
Check-inA paper slip that gets lost or wet
Check-inWork order with number, photos and customer signature
UpdatesThe customer calls to ask if it is ready
UpdatesThey see the status online and get every notice
QuoteYou call, no one answers and the device sits idle
QuoteThey approve it with one tap from WhatsApp
PartsYou buy again what you had in a drawer
PartsStock per part, deducted on every order
VisitsLoose addresses in the team's chat group
VisitsSchedule by technician with address and issue
UncollectedShelves full of forgotten devices
UncollectedAutomatic notices using your pickup deadline

Plans based on the size of your technical team

Three monthly plans in US dollars. Pick based on how many technicians work and whether they make home visits, and change plans as you grow.

Technicians on your team
Billing

Counter

Small shopIdeal for you

For the shop with one or two technicians: work orders with QR, status updates over WhatsApp and quotes approved online.

US$ 25/ month

or US$ 22 per month billed yearly

Get Counteror request a free demo
  • Up to 2 technicians
  • 1 store
  • 3 users
  • Home visits scheduled by technician (not included)
  • Parts stock per order (not included)
  • Warranties and returns (not included)
  • Time report by technician (not included)
  • AI agent on WhatsApp (1 number, 500 conversations a month) (not included)
  • Customer signature on the technician's phone (not included)
  • Priority WhatsApp support (not included)
Recommended

Workshop

With visitsIdeal for you

For the workshop with a team and home visits: schedule by technician, parts with stock and warranties.

US$ 45/ month

or US$ 41 per month billed yearly

Get Workshopor request a free demo
  • Up to 8 technicians
  • 1 store
  • Up to 10 users
  • Home visits scheduled by technician
  • Parts stock per order
  • Warranties and returnsNew
  • Time report by technician
  • AI agent on WhatsApp (1 number, 500 conversations a month) (not included)
  • Customer signature on the technician's phone (not included)
  • Priority WhatsApp support (not included)

Fleet

With AI agentIdeal for you

For the service with branches or technicians on the road all day, with an AI agent that answers on WhatsApp.

US$ 79/ month

or US$ 72 per month billed yearly

Get Fleetor request a free demo
  • Unlimited technicians
  • Up to 5 branches
  • Up to 25 users
  • Home visits scheduled by technician
  • Parts stock per order
  • Warranties and returnsNew
  • Time report by technician
  • AI agent on WhatsApp (1 number, 500 conversations a month)
  • Customer signature on the technician's phone
  • Priority WhatsApp support
Included in all three plans
  • Free setup
  • Managed hosting and domain
  • Work orders with photos and number
  • QR label and online tracking
  • Status updates over WhatsApp
  • Quote the customer approves online
  • Customer record with their devices
  • Ticket support
Plan add-ons and rules
  • Extra user: US$ 4 a month
  • Extra location: US$ 10 a month
  • 500 more agent conversations: US$ 15 a month
  • WhatsApp messages are billed by Meta to your business’s WhatsApp Business account.
  • If you go over a limit, we let you know and your system keeps working. Fair use

Custom

Chains, multiple locations or your own processes: we put together a proposal for how you operate, free of charge.

Request a proposal

Prefer to pay just once?

We build it as your own project, with a one-time payment and no monthly plan.

From US$ 351 one-time payment
Request a quote

Switch between dollars and pesos with the selector at the top. Reference exchange rate: Argentina's official dollar rate of AR$ 1,560 (10/26/2026).

Every device with its work order, end to end

Whatever comes into the shop is recorded with its full history: who brought it, what was wrong, what was done and when it was handed back.

The customer follows their device from their phone. You see the whole shop on one screen.

1 · Your customer

On the customer's phone

They open their order link, see which stage it is in and approve the quote. When the device is ready, they pay online and come to pick it up.

2 · You, in the dashboard

On your dashboard

The orders of the whole shop with their status, technician and promised date. Anything running late is flagged automatically.

Technicians on the road

Every visit with its technician, address and outcome

Visits are distributed across each technician's schedule. From their phone they see the address, the issue and the device history; when they finish they log what they did and the parts they used. On your dashboard you see which visits were closed and which are still pending.

  • Daily schedule per technician, with address and time slot
  • Notice to the customer when the technician leaves
  • Visit closed with parts and photos
Uncollected devices

Fewer forgotten devices taking up your shelves

When an order is ready, the customer gets a notice to pick it up. If days go by and they do not show up, they get reminders based on the pickup deadline you set, and you see which devices have waited the longest.

  • Automatic notice when the device is ready
  • Reminders using your pickup deadline
  • List of devices sorted by days waiting
Included in the Fleet plan

Let customers know how their device is doing at any hour

The WhatsApp agent knows your services, your reference prices and every order: it tells the customer where their device stands, quotes the most common repairs and schedules home visits. Anything a technician needs to handle, it passes to you with a summary.

  • Answers the status of each order by its number
  • Quotes frequent repairs with your prices
  • Schedules visits in your technicians' free slots
How the AI agent works

What you can add to your repair service

Services you turn on in your system when you need them, without switching platforms.

E-invoicing

The invoice for each repair comes out of the order, with the customer's details already loaded.

Type A, B and C invoices, credit notes and delivery to the customer.

Email and WhatsApp campaigns

A reminder for annual air conditioner service or promotions for people who already trusted you with a device.

Billed in tiers based on how much you send.

Email on your domain

Mailboxes like taller@tuservicio.com.ar for the counter and for each technician.

Setup, migration and support included. Packs based on team size.

Works with the tools you already have

The ones you already use every day, connected to your system from day one.

  • WhatsApp
  • Mercado Pago
  • Google Maps
  • Waze
  • Google Calendar
  • Google Sheets
  • Gmail
  • Google
  • ARCA

Custom integrations for your business

Use another tool? We connect your system to the software you already have via API.

Ask us

From the first conversation to your system up and running

Three steps, with a fixed proposal before we start.

  1. 1

    We get to know your workshop

    What devices you repair, how many technicians work, whether they make home visits and how you log each check-in today.

  2. 2

    We show you your system

    A demo with your brand, your repair statuses and your services, and the plan that fits your team.

  3. 3

    You start with everything ready

    We load your customers and parts, get the QR labels working and teach the system to your team.

We also build systems for
FAQ

What people ask us before getting started

Have another question? Write to us and we'll answer for your case.

Ask your question
What do I need to print the QR labels?

A regular printer or a thermal label printer. The order comes out with its number and QR; if you prefer, you send it to the customer on WhatsApp without printing anything.

Does the customer have to download an app?

No. They follow their order from a link that opens on their phone, with nothing to install, and notices reach them on WhatsApp.

Can I define my own repair statuses?

Yes. You start with sample statuses (received, under diagnosis, waiting for part, ready, delivered) and adapt them to how you work. You choose which ones notify the customer.

Does it work if I only do home visits?

Yes. From the Workshop plan each visit is an order with an address and time slot, assigned to a technician who closes it from their phone.

How do I charge for repairs?

You can ask for a deposit at check-in and collect the rest at pickup, in store or with a Mercado Pago link the customer receives when the device is ready.

Can I import my current customers and parts?

Yes. When you start we import customers, devices and parts from your spreadsheets. We evaluate the history of old orders depending on how you have it stored.

Does the AI agent make diagnoses?

No. It reports the status of each order, quotes the repairs you loaded with their price and schedules visits. If the customer describes an unusual issue, it suggests bringing the device in and passes the inquiry to you.

Every device located, every customer in the loop.

We build a demo with your brand and your services for you to walk through, no commitment.

Get started Request a demo
Demo with your services, no commitment

The brands, products, people and photos shown on the screens are fictional and are for illustration only.