Something isn't working
An error, a screen that won't load or something that looks off. Open a ticket: it's logged, gets a number and you can track its status until it's solved.
Open a ticketI'm a client
You already work with us. What do you need?
Choose the path that fits what's going on. Either way, you'll hear from the same team that built your system.
It's urgent
Your site won't open, orders aren't coming in or you can't take payments. Message us on WhatsApp with your business name and we'll look into it right away.
Message us on WhatsAppI want to add something
A new feature, a module, another user or a design change. We give you the price and date before doing it, and add it to the next stage.
Request an upgradePayments, plans and users
The admin side, in one message.
Pay your monthly planAsk us for the Mercado Pago link or the bank transfer details.Change plansMove up to the next plan without losing anything you've added.Add or remove usersAdd, remove and set permissions for people on your team.Request your invoiceWe'll resend the invoice for any month.
Payment methods
- Mercado PagoCredit or debit card, including automatic debit
- Bank transferIn Argentine pesos, at the day's official dollar rate
- BinanceWith Binance Pay, in digital dollars
How we respond
- TicketsOn all plans. They're answered in the order they arrive during business hours, and those on the top plan go first.
- Priority WhatsAppOn the top plan of each system, for things that can't wait.
- Business hoursMonday to Friday, 9 am to 6 pm (Argentina time). If your site goes down after hours, we still get the alert.
To solve it faster, send us:
- Your business name and who is writing to us
- What happened and what you expected to happen
- A screenshot or a short video
- Where from: phone or computer, and which browser
Client questions
What clients ask us most once their system is up and running.
Don’t see your question?
Ask on WhatsAppFrom the form on this page (Open a ticket button) or from your dashboard, if your system already has the support section. Every ticket is logged with its number, so you can check where it stands.
It depends on what you ask for. Before doing it we send you the price and date in writing; if you have a maintenance plan with hours, it's deducted from those hours.
Write to us and we'll change it starting next period. Moving to the next plan doesn't delete or move anything you've already added.
We remind you before the due date and send you the payment link. If a payment is late, we reach out to find a solution before suspending any service.
Yes. Your customers, products, orders and emails are yours: we'll send you a copy whenever you ask.